LEGAL NOTICE / GENERAL CONDITIONS OF USE

PRIVACY POLICY

Basic information on Data Protection
Responsible for the treatment
Bilal El Amarti
Registered office: Calle de la Playa nº 40 – 5th floor 502. 29620 Torremolinos, Málaga
NIF Y8099936V
Telephone: +34 600 62 50 75
Email: info@bizanaviajes.es

Purpose:

Hiring, commercial management, sending advertising and commercial prospecting.

Legitimation

Contractual Relationship and Consent

Recipients

International data transfer will be carried out

Rights

Access, rectify and delete data, as well as other rights, as explained in the additional information

Data provenance

From interested parties and third-party collaborating companies

Additional Information

You can consult additional and detailed information about how we process your data in the Privacy Policy

PRIVACY POLICY

Bilal El Amarti guarantees the protection of all personal data provided by the User on the Website and, in compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, in the RD 1720/2007 of December 21. All personal data provided to Bilal El Amarti will be processed by it in accordance with Organic Law 15/1999 of December 13 on the Protection of Personal Data and RD 1720/2007 of December 21 and will be incorporated into the WEBSITE USERS file, created and maintained under the responsibility of Bilal El Amarti, which has been duly registered with the Spanish Data Protection Agency. Bilal El Amarti respects current legislation on the protection of personal data, the privacy of users and the secrecy and security of personal data, in accordance with the provisions of the applicable legislation on data protection, specifically, the Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, adopting the necessary technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access and theft of the personal data provided, taking into account the state of the technology, the nature of the data and the risks to which they are exposed.

I.- Who is responsible for the processing of your data?

This privacy policy (hereinafter, the "Privacy Policy") applies to all personal data that the user provides to Bilal El Amarti is the entity that owns this website (hereinafter the "Website"), with address social at Calle de la Playa nº 40 – 5th floor 502. 29620 Torremolinos, Málaga and with NIF Y8099936V and whose main activity is TRAVEL WHOLESALE AND RETAIL. Bilal El Amarti For the purposes of this Privacy Policy, "User" should be understood as any natural person interested in the products and services that Bilal El Amarti offers through its Website. Bilal El Amarti, as data controller, will request, prior to providing personal data, the User's express consent to this Privacy Policy, when necessary, and to any other aspect that requires prior authorization from the User. . The User may contact us by email at info@bizanaviajes.es with any questions or needs they may have regarding data protection.

II.- For what purpose do we process your personal data?

The User is hereby informed that Bilal El Amarti will process personal data for the purposes indicated below, to the extent that there is a legal basis for each processing as explained below: (a) Guarantee the User access and use of the Website as well as for the management, study and resolution of queries (b) Facilitate the User's relationship with Bilal El Amarti and, where applicable, the contracting of a service from the company itself and/or companies. third parties in the scope of the execution of the contract itself. (c) Inform the User by any means, including sending commercial communications and commercial prospecting to the email address that the User, if applicable, provides to Bilal El Amarti with documentation about the company, its activities, products and services, as well as documentation of various nature. Unless expressly indicated otherwise, it is mandatory to provide all Personal Data that is requested, without which it is not possible to offer information on the activities and services of Bilal El Amarti. The data is collected with the purpose of making the information possible. of the products and services of Bilal El Amarti If the User has given express consent to this, the data may also be used to send commercial information about offers and discounts from Bilal El Amarti

III.- What is the legitimacy for the processing of your personal data?

The legal basis for the processing of data for purposes a) and (b) is the need for the execution of a contract in which the interested party is a party or for the application at the request of the interested party of pre-contractual measures and in the (c ) is the consent requested from the User in the corresponding form. In the event that the data is necessary to respond to a query or manage the contracting of a product and service, if the required information is not fully incorporated, we warn that this may not be possible to do so satisfactorily. Bilal El Amarti, at the time of providing your personal data, will collect and process those essential for the purposes accessed. Under no circumstances will Bilal El Amarti transfer, exploit this data or use it for a use other than that expressly indicated here. The User may voluntarily provide additional information that allows the service to be personalized. The decision to provide said information is exclusively the User's own and they must give their express consent for its use.

IV.- How long do we keep your personal data?

Bilal El Amarti will keep the Users' data during the contractual relationship with the user and, in any case, for a maximum period of two years from the last time the User has interacted with Bilal El Amarti without prejudice to the conservation that may result. necessary for the formulation, exercise or defense of potential claims and/or whenever permitted by applicable legislation. Once the aforementioned period has expired, the Company undertakes to cease the processing of all your data, as well as to duly block it in the corresponding Company databases.

V.- Security and integrity of personal data. Who has access to your personal data?

We establish security levels required of our employees to preserve the protection and integrity of the data of our clients and interested parties. This Policy seeks to adopt actions aimed at preserving the four basic components of security applied to information: – Confidentiality: We allow access to data and our systems only to those duly authorized people following the “principle of need for use.” . – Integrity: We preserve the accuracy of the information and systems against any type of alteration, loss or destruction, whether accidental or fraudulent. – Availability: We establish the necessary mechanisms so that the information and systems can be used in the manner and time required. – Auditability: We make it easy for any action or transaction to be univocally related, ensuring compliance with key controls established in the corresponding regulations. In addition to the above, the User understands that Bilal El Amarti may make transfers or communications of personal data to meet its obligations with the Public Administrations in cases where this is required in accordance with the legislation in force at any time and, where appropriate, also to other bodies such as State Security Forces and Corps and to the Judicial bodies. The security of your data is very important to us. We have designed a continuity plan to minimize the impact that any contingency that may affect the provision of services could have on our clients. We will use appropriate resources to investigate security breaches that endanger the privacy of our clients and data subjects, ensuring that appropriate corrective measures are implemented. We will keep a record of security incidents available to local supervisory authorities. We will inform our clients of those relevant cases in which the loss, misuse or disclosure of information has been caused by a breach in the security of the company's systems and networks or derived from an internal technical decision or action. In these cases, we will inform our clients about the corrective actions taken and provide appropriate recommendations to help protect their interests.

VI.- What are the rights of users?

Bilal El Amarti informs the User about the possibility of freely exercising the rights of access, rectification, opposition, deletion, portability and limitation of processing, as well as to reject the automated processing of personal data by means of a written and signed request addressed to the following address: info@bizanaviajes.es or at the corporate address of Bilal El Amarti indicating your contact information and the reference: "Data Protection". Exercise LOPD rights" which must contain: your name and surname, photocopy of your DNI (passport or other valid document that identifies you), petition in which the request is specified, address for notification purposes, date and signature. The User has the right to oppose the processing of their data for promotional purposes for the receipt of commercial communications by simply notifying Bilal El Amarti of their will. To do so, the User may direct their request through the procedure described in the previous paragraph. Likewise, the User may cancel the receipt of commercial communications according to the manner provided for in each commercial communication. In addition to the above rights, the User will have the right to withdraw the consent granted at any time through the procedure described above, without said withdrawal of consent affecting the legality of the processing prior to its withdrawal. Bilal El Amarti. may continue to process the User's data to the extent permitted by applicable law. Bilal El Amarti. reminds the User that they have the right to file a claim with the Spanish Data Protection Agency.

VII.- Data quality

Bilal El Amarti. warns the User that, except in cases of legally constituted and accredited representation, no User can use the identity of another person and communicate their personal data, so the User must at all times keep in mind that they can only provide personal data corresponding to their own identity and that are adequate, relevant, current, accurate and true. For these purposes, the User will be solely responsible for any damage, direct and/or indirect, caused to third parties or to Bilal El Amarti. for the use of another person's personal data, or your own personal data when it is false, erroneous, not current, inappropriate or not relevant. Likewise, the User who communicates the personal data of a third party will respond to the third party for the obligation to provide information when the personal data has not been collected from the interested party, and/or for the consequences of not having informed him or her and, where appropriate, , obtained your consent. In the event that the User provides any personal data of third parties, the User undertakes to previously inform these people of the intention to communicate their data to Bilal El Amarti. and to obtain your prior, express and written consent for said data processing and any purposes for which it would be processed, the User being responsible otherwise. The User is in principle the only source of information about their personal data, therefore Bilal El Amarti. asks you, in order to keep your data updated and updated at all times in accordance with the principles of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46/EC (GDPR) is repealed, communicate any variation thereof to the address Registered office: Bilal El Amarti. or to the e-mail: info@bizanaviajes.es The User is reminded that in order to update their data it is necessary to prove their identity by providing a photocopy of their DNI or equivalent document.

The categories of data that are processed are:

– Identification data – Postal or electronic addresses – Commercial information The company will NOT make automated decisions, profiles or logic applied to your data and will only transfer your data to third parties, if necessary to achieve the purpose of the processing in the scope of the execution of a contract. International data transfer will be made to collaborating companies to be able to offer and/or facilitate the contracted products and services in the corresponding destinations.

VIII- Security measures

In the collection and processing of Personal Data, the necessary technical and organizational measures will be adopted to guarantee the security of Personal Data and prevent its alteration, loss, processing or unauthorized access, taking into account the state of technology, the nature of the data provided and the risks to which they are exposed, whether they come from human action or the physical or natural environment.

IX.- Use of cookies

A cookie is a small text file that is stored in your browser when you visit almost any web page. Its usefulness is for the website to be able to remember your visit when you browse that page again. Cookies usually store technical information, personal preferences, content customization, usage statistics, links to social networks, access to user accounts, etc. The objective of the cookie is to adapt the content of the website to your profile and needs. Without cookies, the services offered by any page would be significantly reduced. If you wish to consult more information about what cookies are, what they store, how to delete them, deactivate them, etc., please go to this link Cookies Policy

XI.- Modification of the Privacy Policy

Bilal El Amarti. may modify its Privacy Policy in accordance with the applicable legislation at any time. In any case, we will inform you of any modification to the Privacy Policy that has a relevant impact on your privacy, and the protection of your data, law, in case the applicable regulations so require, we will give you the possibility of granting again Your consent.

GENERAL CONDITIONS OF USE OF THE Bizana Viajes TRAVEL AGENCY WEBSITE

These conditions regulate the use of the website that this agency offers to Internet users. Its use implies full acceptance of the general conditions for the user, committing to act in accordance with the law.

Bilal El Amarti, is a Spanish entity with registered office at Calle de la Playa nº 40 – 5th floor floor 502. 29620 Torremolinos, Málaga with NIF number Y8099936V, telephone +34 600 62 50 75, email info@bizanaviajes.es, , and with a Travel Agency license, (hereinafter, Bizana Viajes).

The user who contracts services through this website declares that he is of legal age (that is, he is at least 18 years old) and has the necessary legal capacity to be bound by this agreement and to use this Website in accordance with the terms and conditions of use set forth herein, which you fully understand and understand.

The user is responsible for treating confidentially and appropriately the passwords that may be provided by Bizana Viajes to access certain spaces on the Web, preventing access to unauthorized third parties.

The user agrees to be responsible for the economic consequences derived from any use of this website, whether or not with the use of passwords, by the User or by third parties.

The user declares that all the information provided by him, when requested during the use of the website, is true, complete and accurate and undertakes to update it.

The use of this website implies full and unreserved acceptance by the user of each and every one of the General Conditions published by Bizana Viajes at the moment the user accesses this portal, especially the legal ones on the limitation of liability. both from Bizana Viajes and from any tourism or travel service provider. Therefore, the User must carefully read the General Conditions each time they intend to use the website, given that they may have been modified since the last time they accessed it.



ACQUISITION OF PRODUCTS AND SERVICES THROUGH THE WEB

The User, from the Bizana Viajes website, has access to information about third-party products and services related to tourism and travel and can make reservations and purchases of some of these products.

The sale of package trips and other tourist services through the website will be carried out by Bizana Viajes, whose legal details appear at the bottom of this document. The contracting of package trips is subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and to the specific conditions agreed with Users depending on the wholesaler that organizes the package trip, with Bizana Viajes being the retail travel agency.

A package trip constitutes the previous combination of at least two of the following elements: transportation, accommodation or other tourist services not accessory to transportation or accommodation that constitute a significant part of the package trip.
The reservation or purchase of products and services is subject to the specific terms and conditions that the suppliers and/or organizers of said combined trips establish for each case. The User agrees to accept and respect the terms and conditions of purchase established by the suppliers and/or organizers of said products and/or services, including, but not limited to, the payment of any amounts accrued and compliance with any rules and restrictions regarding the availability of rates, products or services.

The preparation and updating of information on offers, products or services, prices, routes, distances, characteristics and any other relevant data and information about them offered through the Web and that have the seal of the offer on the offer poster. supplier, corresponds and is the responsibility of the respective suppliers and/or organizers of the combined trips, without Bizana Viajes being responsible for the maintenance, review, supervision or updating nor having the possibility of certifying the veracity, updating, accuracy or completeness of said information. .

The suppliers, within the scope of their management and their obligations, will be responsible to the user for compliance with the obligations derived from the regulations in force and the terms and conditions of sale of each of the products and package trips that are contracted. without Bizana Viajes assuming any obligation or responsibility regarding those products or services that it does not provide directly.

In accordance with article 27 of Law 34/2002, of July 11, on Information Society Services, the electronic document in which the contract for the acquisition of products and/or services is formalized will be filed in the records of [company name] and will be accessible to the User at any time, upon request of the latter.

PAYMENT FORMS AND CANCELLATION CONDITIONS

Way to pay. Registrations and refunds.
At the time of registration, the agency may require an advance payment that may not exceed 40% of the total amount of the trip, issuing the corresponding receipt specifying, in addition to the amount advanced by the consumer, the combined trip requested. The remaining amount must be paid upon delivery of the vouchers or travel documentation, which must be made no later than seven days before the departure date. If payment of the total price of the trip is not made under the conditions indicated, it will be understood that the consumer withdraws from the requested trip, the conditions provided for in the following section being applicable. In the event that before the conclusion of the contract the Organizer is unable to provide any of the services requested by the client (including the price), it must be communicated to the consumer through the agency, who may waive their request. recovering exclusively the advance amounts if any. All refunds that are appropriate for any reason will always be formalized through the agency, and no refunds will be made for services not voluntarily used by the consumer.

Consumer withdrawal, Assignments and Cancellation of the trip due to the number of registered people not reaching the minimum expected.
At any time, the user or consumer may withdraw from the requested or contracted services, having the right to a refund of the amounts they have paid, whether it is the total price or the advance payment provided for in the preceding section, but they must compensate the agency. for the concepts indicated below: 
a) In the case of individual services: the entire management costs, plus cancellation costs, if the latter had occurred.
b) In the case of combined trips and unless the withdrawal occurs due to force majeure: 
Management fees plus cancellation fees.
Special air fares for package trips do not allow cancellation, refund or refund, in some cases changes may be possible.
Special conditions. In the event that any of the contracted and canceled services are subject to special economic contracting conditions, such as aircraft charter, special rates, etc... The cancellation costs due to withdrawal will be 100%. A penalty, consisting of 5 % of the total trip if the withdrawal occurs more than 10 days and less than 15 days before the start date of the trip. The 15% between the 3rd and 10th and the 25% within 48 hours prior to departure. If you do not show up at the scheduled departure time, you will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties. In the event that any of the contracted and canceled services were subject to special economic cancellation conditions, such as Congress Fairs, Maritime or River Cruises, charter flights, quotas, air fares with tickets issued (non-refundable by the corresponding airlines). ), circuits, car rentals, etc..., in general those that are reflected in the corresponding pages of this brochure - offer, the cancellation costs due to customer withdrawal are established in accordance with the conditions specified in the offer. Causes of force majeure that exempt the consumer from his responsibility for withdrawing from carrying out the trip will be understood as those indicated in the insurance cancellation expense guarantees that we optionally offer to our clients. In certain programs, which are indicated in our offers for this purpose, much more onerous particular conditions are established in the event of cancellation, making it highly recommended in these cases to take optional cancellation insurance.

PRIVACY

The personal information that the user consents to provide to Bizana Viajes is incorporated into an automated file of personal data, authorizing its processing to send commercial offers and advertising by any means (correspondence, telephone, fax, mailing or any other telematic means) owned or by third parties by Bizana Viajes and with the limitations of Organic Law 15/1999 of December 13 on Protection of Personal Data (hereinafter, 'LOPD') and other applicable legislation. Specifically, and in accordance with article 5 of the LOPD, the user is informed that the person responsible for the file is Bilal El Amarti herself, with registered office at Calle de la Playa nº 40 – 5th floor, floor 502. 29620 Torremolinos, Málaga and NIF number Y8099936V.

The user is informed of their right of access, rectification, cancellation and opposition, where applicable, with respect to their personal data in the terms provided in the Law and may exercise this right, by going personally or in writing to any Bizana Viajes office or exercising the aforementioned rights by email at the address info@bizanaviajes.es.

The use of cookies (data in text format that is stored on the user's computer) is only associated with an anonymous User and his or her computer and does not provide references that allow deducing the name and surname of the User. Thanks to cookies, it is possible to recognize registered Users without having to register each visit to access the areas and services reserved exclusively for them. The User has the option to prevent the generation of cookies by selecting the corresponding option in their browser program. To do this, the user must consult the instructions and manuals of their browser to expand this information. No cookie allows you to extract information from the user's hard drive or access personal information, they simply associate the browser of a specific computer with an anonymous code. The only way for a user's private information to be part of a cookie file is for the user to personally give that information to the server. If at any time you would like to send us any comments or complaints about the way we use your personal data, please notify us by email at [customer service email address].

Finally, Bizana Viajes wants to inform the User that their data will be treated confidentially and hosted on servers that meet the requirements established by Spanish legislation regarding data protection.



USE OF THE WEB

This Website is solely and exclusively for the personal use of Users. Its modification, reproduction, duplication, copy, distribution, sale, resale and other forms of exploitation for commercial or non-commercial purposes are prohibited. You agree not to use this Website for any illegal or prohibited purposes.

In particular, the User of the Website accepts that they will only use the Website for themselves and that the products or services offered through the Website will be for their own use or consumption or for those on behalf of whom they are legally authorized to act. The User will not resell products or services purchased through the Website to other people.



LIMITATION OF LIABILITY



Even though Bizana Viajes will act with the necessary diligence in the development of this website, it may contain inaccuracies or typos. Bizana Viajes does not offer guarantees of any kind regarding the operation of the website, the information, content, software, materials or products included.

Bizana Viajes offers this Website as presented, it may contain inaccuracies or typos. Bizana Viajes does not offer guarantees of any kind regarding the operation of the Website, the information, content, software, materials or products included.

Within the website there may be links to other websites over which Bizana Viajes has no control and for whose content it is not responsible.

The inclusion of links to other websites does not imply that Bizana Viajes promotes, endorses, guarantees or recommends that website. The links included on the Bizana Viajes website are only offered as informative references without any type of evaluation of the contents, owners or services or products offered from them.

To the extent permitted by applicable law, Bizana Viajes disclaims all warranties, including, but not limited to, the warranty of merchantability and fitness for a particular purpose. Bizana Viajes will not be responsible for damages of any kind that may arise from the use of this Website, including direct and indirect damages. 



Even though Bizana Viajes has carried out the possible verifications, it cannot assume any responsibility for the lack of veracity, updating and accuracy of data or information about offers, products and/or services, prices, routes, distances, characteristics and other data and relevant information on the products and services offered on the website by the suppliers and/or organizers of package trips, the latter being responsible for the adaptation of the offer to reality.

Likewise, Bizana Viajes is exonerated from any liability arising from non-compliance or defective compliance by suppliers and/or organizers of combined trips with the obligations derived from the regulations in force and the terms and conditions of sale of each of the products and services. or combined trips that are contracted through the Web.

If, due to force majeure, deficiencies arise in the reservations, confirmations and/or execution of any trip or service contracted from the website, due to circumstances that are not foreseeable or cannot be resolved by Bizana Viajes, or if it is impossible to comply with any of the services. agreed, the client renounces to present any type of claim against Bizana Viajes, for these deficiencies or non-compliance, unless the lack of professional diligence of Bizana Viajes is demonstrated.

The User is solely responsible for any claim or legal, judicial or extrajudicial action, initiated by third parties against Bizana Viajes based on the User's use of the Portal. Where applicable, the User will assume any expenses, costs and compensation incurred by Bizana Viajes due to such claims or legal actions.



COPYRIGHT, TRADEMARKS, SOFTWARE



All contents of the Bizana Viajes website (including, without limitation, text, graphics, logos, button icons, images, audio files and software) are the property of Bizana Viajes or its content suppliers and are protected by the national and international industrial and intellectual property standards. The compilation (understood as the collection, arrangement and assembly) of all content on the Bizana Viajes website is the exclusive property of the software developer and is protected by law.

All software used on the Bizana Viajes website, or its software suppliers, is protected by national and international industrial and intellectual property laws.

Any other use of the content of this website, including the reproduction, modification, distribution, transmission, subsequent publication, display or representation of all or part of it, is strictly prohibited.



APPLICABLE LEGISLATION AND JURISDICTION

These General Conditions, as well as any relationship between the User and Bizana Viajes, will be governed by Spanish legislation. Failure to comply with all or any of these conditions will result in the termination of the contractual relationship. Both parties, expressly waiving any other jurisdiction that may apply to them, submit to the exclusive jurisdiction and competence of the Courts and Tribunals of the province in which the registered office of Bizana Viajes is located.

Bizana Viajes reserves the right to make changes at any time to its Website, as well as to these General Conditions.